FAQs

Please note that not all clinicians take each insurance (Some do not take Aetna and United Commercial.) Please verify in the specific clinician’s bio what insurance they take. But as an agency, we are paneled with the following plans:

• Aetna
• All Blue Cross/Blue Shield plans except BCBS “Community” plan (which is the private/exchange plan)
• Cigna
• Molina
• All Medicaid/Centennial Plans (Including Presbyterian, BCBS, United, and Molina)
• Presbyterian/Magellan (including Centennial/Medicaid)
• United

Some clinicians do not take Aetna and/or United Commercial

• AmBetter
• BCBC Community Plan (the private/marketplace plan)
• Medicare
• Tricare/Triwest
• WellCare

• If we do not take your insurance, you can contact the customer services number on the back of your card to see if you have “Out of Network Benefits.” This is a benefit many plans have where you pay the session fee in full, ($125) receive a receipt from us, and are reimbursed in part or in full by your insurance company. Call us and we can explain further.
• All clients are welcome to pay out of pocket for therapy. Sessions are $125, but some of our therapists have a sliding scale. Please contact them directly for further information regarding their sliding scale fees.

• Check the front of the card for stated co-pay (under specialist)
• Call the customer services number on the back of the card and ask for “behavioral health co-pay.”
• Call our office, and we can check on the insurance portal if we have your full name, date of birth and insurance information.

Some plans require you to pay a pre-determined amount out of pocket for all sessions. This amount varies and can be anywhere from $250 to several thousand dollars. It is important to check if you have a deductible, as you will be required to pay for the sessions in full until it is met.

All our therapists accept private pay for client who do not have or do not wish to use their insurance. Standard hourly fees are $125.

All clients are asked to keep a credit card on file in a secured electronic location for payment processing.

On the “Meet the Team” tab, all therapists have a bio with the age ranges they treat, hours they work, if they are telehealth or in person, areas of expertise and what modalities they use. If their initial bio seems to align with your needs, you can expand their tab to read more about them, including how to contact them.

All scheduling, including the initial session, is done directly with your therapist. Once you reach out to them via phone or email, they will get you scheduled for an intake and send you access to our electronic portal to complete paperwork. If you are having a telehealth session, they will also send you the access link.

• Therapy sessions typically last a “52-minute hour,” but we sometimes go over or under, depending on the natural pauses and progressions that occur in conversation.
• Because we want to spend time “moving forward” rather than just talking about the past few weeks, therapy most often occurs weekly. As you begin to improve, you and your therapist can talk about meeting every other week, monthly or as needed. Occasionally, clients come in twice a week, though this is rare.

Your therapy appointment is like a theater ticket; your time is held specifically for you. We understand “life” happens, and your therapist will do their best to work with you, however, if you cancel less than 24 hours or no-show to your appointment, your credit card on file will be charged $50.

We do not have a medication prescriber at the agency; however, we partner with several clinics who do offer medication management.

To be reimbursed by your insurance company, we are required to assign you a mental health diagnosis. Please speak with your therapist if you have concerns regarding this.

All our clinicians offer telehealth (computer) and telephone sessions as convenient options for therapy. For telehealth sessions, your therapist will send you a link to access via computer or telephone and this site is completely confidential and HIPAA compliant on our side. Please be mindful of confidentiality concerns on your end.

• For in person clients- we are located on the second level of a building with one downstairs office. Please let us know of any accommodations that need to be made before your appointment.
• Because we are private practitioners, for legal purposes, we are unable to accept clients who are suicidal or who have recently attempted suicide.
• If you have difficulties accessing the intake paperwork, please contact your therapist ASAP. We will not be able to proceed with the intake if the paperwork is not completed before hand.